Maybe you have never had your carpets cleaned, and you want to make sure you choose the best company for the job, or perhaps you are just sick of choosing lousy carpet cleaners who leave your carpets “clean” but are worse off six months later. Whatever the reason, you came to the right place. Here are 5 things you should look for when you are wondering how to choose a professional carpet cleaner.
1. What carpet cleaning products are they using?
Cheap harsh chemicals can make your carpet look clean for a while, but these chemicals can be hazardous to your family or pets. You should ask you carpet cleaner if their products are safe for children and pets. Chemicals are not the only problem though. You should also ask if they will be using soap or detergent to clean your carpet. If the answer is yes, you will need to ask them how they intend to remove the detergent or soap entirely! If they do not remove the residue from these products, you may wind up with crunchy carpets, or worse, dirt-attracting residue in your carpet.
2. What carpet cleaning tools are they using?
There are a few tools that may be used for carpet cleaning, and they are not all made equal. Steam cleaners can be useful if the water and residue can be fully extracted, but this is hard to achieve, and you will usually be left with flooded carpet that takes quite some time to dry. It also leads to residue left behind on the carpet. Another type of tool is a dry cleaner. This tool first requires a pre-spray which also gets the carpet wet. Then a buffer pad is used to buff the stains out. Quite frankly it doesn’t work anywhere near as well as an extraction wand. Dry carpet cleaning methods are not approved by leading carpet manufacturers and will void your warranty. A hot extraction wand is the best option for carpet cleaning. It will run water through the carpet fibers and suck it out quickly, so you do not get flooded carpets.
Wands are not the only tool that should be used. A Quality carpet cleaner will use some way to agitate/vacuum your floors before they clean. The best option is a counter-rotating brush to remove all the dirt that a vacuum cannot reach.
3. How is the company’s customer support on the phone?
This may seem like a strange one, but a phone call can tell you all you need to know about working with a carpet cleaning professional. When the company answers the phone, are they polite and professional? Alternatively, did you get just a hello, if you just got a hello you may have reached someone on their cell phone. Now, this does not immediately make their service terrible, but it may not be as professional. Regardless, ask some questions about your needs and verify if the person on the other line is excited to be helping you or bothered by your questions. If you sense bothered, time to call someone else. You want to make sure you are getting your carpets cleaned by someone who will listen to your concerns and get the job done the way you want!
4. What are customers saying about them?
You have to be careful when you look at reviews, a few reviews can be faked, but it is hard to make up many reviews on a reputable website, although even this is possible. The best thing to do is look at reviews from multiple sources like Google, Yelp, and Facebook. It is also essential you read some reviews, do not just take into account the star rating. What were the customer’s problems and concerns, what did the customers like about the carpet cleaning professionals? Reviews are a quick and easy way to get some insight about the quality of the carpet cleaner. If you want a pro tip: use the ctrl+f feature on your computer to look for specific reviews for your need. For example, you may have pets and want to see what other pet owners thought. Use ctrl+f and search “pet” then those reviews will be highlighted making it easier to find relevant reviews for your needs.
5. What certification do they have?
It is excellent when customers speak highly of a carpet cleaner; it is even better when an independent lab has tested and ranked the carpet cleaning company on their scale using tests created by NASA. That is what The Carpet and Rug Institute (CRI) has done. They test all things carpet related, from the actual carpet material to the services providers of all things carpet. For carpet cleaners, the CRI examines the company’s methodology and process using a standardized test and measurement system. The best carpet cleaners receive a seal of approval. The greatest among them receiving a platinum approval rating.
Why Zerorez is the best option for your carpet cleaning needs
At Zerorez our products leave no residue because we clean with Powered Water. Which is filtered water that has had a sodium ion molecularly attached to the hydrogen molecule. It makes for an incredible cleaning agent for carpets. It is also completely safe for your family and pets and will keep your carpets cleaner longer. Combine our Powered Water with our specialized extraction wand and your carpets will be fresh and ready to walk on in no time.
At Zerorez we pride ourselves on our customer service. From the moment you call to set up an appointment until we leave your home, we are here to service your carpet needs. We guarantee you will love our service. You don’t even have to take our word for it. We have incredible rankings across the internet with a solid 4.9 ranking on Google with over 130 reviews at the time this was written.
Finally, we are not just a certified service provider from The Carpet and Rug Institute; we are not only a platinum-certified service provider; we are rated the #1 cleaning system in the nation by an independent testing laboratory.
Ready to set up an appointment?
You can set up your appointment on our website zerosandiego.com
Give us a call at 858-486-4100